This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. In 2018, Costco contributed over $39 million to organizations such as United Way and Children’s Miracle Network Hospitals.

Costco IT is responsible for the technical future of Costco Wholesale, the second largest retailer in the world with wholesale operations in twelve countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco consistently ranks in the top five of Forbes “America’s Best Employers”.

IT Knowledge Management aims to gather, analyze, store and share knowledge and information within an organization. The primary purpose is to improve efficiency by reducing the need to rediscover knowledge. The individual will partner with different teams within the IT division to provide training on the implementation and purpose of a Knowledge Centered Service organization. The selected individual will use a variety of methods, technologies to lead the design, implementation, and roll-out of core knowledge management approaches and knowledge sharing tools.

If you want to be a part of one of the BEST “to work for” companies in the world, simply apply and let your career be reimagined.

ROLE

• Defines and implements Knowledge standards and strategy.
• Designs and implements the Knowledge process.
• Develops and manages IT knowledge information collection and databases.
• Creates, edits, approves and archives knowledge articles as needed.
• Utilizes trend analysis to determine usage of existing knowledge articles.
• Develops, presents, and maintains training project plans, needs assessment reports, design documents, instructional materials, evaluation summaries and other relevant key performance indicators.
• Coordinates with CARTS+ development teams in design, implementation, and roll-out of core knowledge management approaches.
• Administers, manages and executes employee development initiatives and curriculums.
• Develops related learning materials, program parameters and testing.
• Oversees Knowledge Feedback Process.
• Guides existing Service Desk employees in developing knowledge articles for IT projects and solutions.
• Supports the overall strategic Service Desk mission and approach; makes recommendations to ensure continuous improvement and align the Service Desk with IT business needs.
• Evangelizes Knowledge Management for the IT division.

REQUIRED

• Minimum of 1 year of experience using CARTS+.
• Highly organized; ability to think, plan, and execute on multiple projects simultaneously in an organized manner while functioning effectively as a team member.
• Collaborative and flexible work style with the ability to work independently and as a member of a team.
• Proven ability to express oneself clearly through both written and verbal communication.
• Ability to keep working calmly and professionally when under pressure.
• Proven ability and desire to work positively and cooperatively with others on the team.
• Proven ability to work independently, prioritize and complete work on time.
• Flexible to handle changing priorities.
• Excellent organizational and analytical skills.

Recommended

• Service Desk TSR experience.
• Familiar with multiple Costco business areas.
• KCS Practices Certification is a plus.
• ITIL Certification is a plus.
• Detail-oriented and able to produce quality knowledge training materials which are concise and easy to understand.
• Good problem-solving skills and able, when faced with an issue, to determine the best solution and take the initiative to solve the problem.
• Self-motivated so as not to rely on management to define daily tasks, but able to determine where the need is the greatest and act accordingly.
• Able to accept constructive feedback from management and co-workers.
• Able to interact positively with all levels throughout the division, including management, and build strong internal working relationships.
• Proven success participating in cross-departmental projects with several project team members.

Required Documents

• Cover Letter
• Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Apart from any religious or disability considerations, open availability is needed to meet the needs of the business. If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.