Join Land O’Lakes, Inc., and help us bring food from farmer to fork, building vibrant communities along the way. We’re a global, Fortune 250 company and a farmer-owned cooperative, which means we work for one another—not Wall Street. We’re proud to rank a Top Workplace. We offer:

• Competitive compensation and rewards
• Best-in-class healthcare for you and your family
• Powerful savings programs
• Training and career progression

Customer Account Specialist

We’re hiring a Customer Account Specialist to join our Winfield United Customer Service team. In this role you will provide customer support in resolving issues, providing training and ensuring a positive customer experience. This role will provide internal and external business partners the customer’s perspective and feedback to improve processes and the way we do business.

Your responsibilities include:

Customer Support:

• Provide front line support for customers by answering phone calls and emails, providing information on products, services and procedures, and conducting on the spot training for Winfield United tools and applications
• Develop, organize and lead customer focused training sessions for Winfield United tools and applications (i.e. Evolve, GSR, prepay application management, invoice process, etc)
• Responsible to investigate, analyze, troubleshoot and resolve customer problems
• Builds and maintains relationships with sales staff and assigned customers to understand and serve their needs
• Setup and maintenance of user access for multiple tools and applications
• Work with vended partners to mitigate customer issues
• Support data accuracy for Grower Maintenance, Seller Maintenance and JDE customer records
• Maintain seed dealer agreements and subscription contracts
• Identify customer pain points and escalate as needed
• Review customer disputes and process customer invoice corrections as approved by the business
• Enter and invoice non-product and equipment orders
• Process miscellaneous debits and credits

Internal Collaboration:

• Work cross-functionally with internal departments to improve the customer experience and identify and fix root causes
• Implement and execute customer facing processes provided by internal business partners
• Provide subject matter expertise related to user access, customer records and data, grower seed reporting, invoice processing, etc.
• Process Management:
• Identify and implement process improvements that will enhance customer productivity and effectiveness
• Ensure appropriate processes are in place, documented and communicated appropriately to stakeholders

Education/experience/skills required:

• High School Diploma or GED
• Bachelor’s Degree strongly desired
• 2 years’ experience in customer service or operations or related function
• Ability to build relationships with key customers inside and outside of the organization to enhance the levels of cooperation, collaboration and trust
• Ability to work with and communicate across all levels of the organization
• Strong decision making, problem solving and communication skills