You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible – and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Amex Digital Labs team is responsible for catalyzing digital innovation at Amex by originating, incubating and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Our growing suite of products includes: digital membership engagement in Amex and partner channels, mobile wallets, wearables, internet of things and tokenization initiatives.

This position is responsible for administrative support for 2-3 Vice Presidents in the Amex Digital Labs team. This position is an integral part of dynamic and fast paced team that requires seamless collaboration and coordination across a wide range of businesses and band levels. The ideal candidate must have experience in handling a wide range of administrative related tasks, have an interest and passion in supporting leaders and be able to work confidently and independently. This role also includes broader responsibilities to help VPs manage the team, which may include helping to manage the team’s budget, training & development programs, and other events & strategic initiatives.

Responsibilities include, but are not limited to :

• Coordination of calendar management, managing across senior business leaders, dispersed locations and differing time zones.
• Arranging meeting rooms, video and audio conferencing as well as coordinating team meetings, offsites, activities and other events.
• Booking international/US travel with knowledge of Amex travel booking tools, preferred vendors and associated policies. Build itineraries and provide advance preparation for VPs.
• Ensuring timely preparation and processing of expense reports; reviewing expenses submitted to leader and highlighting any out of policy spend; tracking and processing of invoices
• Assisting with timekeeping and payroll duties
• In conjunction with other Executive Assistants, organize and coordinate activities associated with Town Halls, and other employee-related activities and events.
• Ad hoc administrative tasks including: Updating organization charts, updating distribution lists, updating PowerPoint documents and/or creating PowerPoint slides, updating/editing MS word documents, comfort with manipulating data and doing basic analysis.
• Pulling standard reports and employee data from HR systems.
• Collaborating with the team to administer training & development activities
• Drive team culture through events, social gatherings & strategic initiatives

• Exceptional organizational and administrative skills
• Ability to think end to end around assigned projects and responsibilities
• Ability to work under pressure, to tight deadlines and with strong attention to detail and timely follow-up.
• Strong maturity with ability to effectively prioritize
• Ability to manage multiple priorities, make sound decisions, and maintain discretion and confidentiality of sensitive information.
• Team player who is dependable, enthusiastic, and has a positive attitude.
• Strong PC skills in MS Office applications (e.g. Word, PowerPoint, Excel) and Outlook.
• Excellent communication skills, both written and oral; strong relationship-building, interpersonal, influencing, and collaborating skills across multiple band levels.
• Proficiency in American Express applications, including but not limited to AmexMeet, WebEx, Concur Expense Management, Ariba Buyer, MyHR, Payroll, CareerTrack, and the IT Service Catalog (TechCare) preferred.
• Flexible schedule preferred
• Likes to have fun!