Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

• Members of Adobe Customer Support provide fast and friendly world-class assistance to customers through creative, flexible solutions.
• We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team!
• Our valuable team members share their strategies to improve the quality and efficiency across the customer support team.

What you’ll Do

• You will act as a Technical Support Engineer delivering solutions to our premium level customers while actively engaged in helping those customers be more successful.
• Become a trusted business partner allowing customer’s full utilization of their SaaS purchases while becoming a leading authority in our Marketo Engage technology.
• Navigate sophisticated situations in a professional manner while being passionate about the customer’s success.
• Work with Services, Sales and Engineering personnel to resolve product or advancing product defects.

What you need to succeed

• Relevant BA/BS degree in a related field or 2 years of progressive experience in diagnosing and resolving technical problems in a sophisticated software environment.
• Communicate clearly and accurately with customers in written and verbal form, maintaining accurate and timely records in our case tracking system.
• Proven experience supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications.
• Excellent organizational skills with the ability to prioritize, manage, multi-task and execute projects multi-functionally.
• Excellent analytical skills and the ability to explain sophisticated concepts simply.

Pursuant to the Colorado Fair Pay Act, below is a summary of compensation elements for this role at the company if based in Colorado.

Colorado Starting Salary: $61,100 – $79,400

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.