This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. In 2018, Costco contributed over $39 million to organizations such as United Way and Children’s Miracle Network Hospitals.

Costco IT is responsible for the technical future of Costco Wholesale, the second largest retailer in the world with wholesale operations in twelve countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco consistently ranks in the top five of Forbes “America’s Best Employers”.

This position is responsible to ensure minimal enterprise wide network downtime to our business by proactively troubleshooting network issues and partnering with our service providers to drive towards service restoration. The Network Analyst is responsible for coordinating all the details of a network outage up to and including the occasional emergency replacement of inoperable equipment to reduce impact to our business. This position includes utilizing network support tools and network support best practices to drive towards incident resolution. The Network Analyst is expected to have and exhibit excellent member service and communication skills when handling hotline calls, interfacing with the business and other stakeholders in our IS Division. Incident documentation skills are paramount to ensure all troubleshooting steps of the incident are captured and can be easily consumable to communicate up to superiors when needed.

If you want to be a part of one of the BEST “to work for” companies in the world, simply apply and let your career be reimagined.

ROLE

• Works Network Support incident queue including opening, prioritizing, troubleshooting, following-up, notifying, escalating, communicating, documenting, and pulling in additional resources as needed for incident resolution. This includes dispatching Local Exchange Carriers (LECs), escalating, and working with vendor(s) per established Network Support escalation guides.
• Answers and contributes to Network Support hotline calls to support end users and minimize business disruption.
• Responds to Network Support email inquiries and requests.
• Writes out Network Support proactive daily task list.
• Delegates assigned tasks in Smartsheet.
• Leads and participates in weekly team meetings.
• Opens, monitors, and sees through to completion Cisco TAC cases on faulty Cisco equipment.
• Configures and deploys Cisco equipment.
• Reviews and processes Network CARTS fulfillment requests.
• Supports and processes Network CARTS project tasks.
• Audits and oversees corporate office data closets.
• Attends scheduled training to ensure ability to support existing and future state network environments: Warehouse, Depot, Data Center, Regional Office, Colocation, and Cloud.
• Occasional travel may be required.

REQUIRED

• Minimum 1-year experience in support related field or one year company experience with network training.
• Basic understanding of Ethernet, Fiber, Frame Relay, AVPN, ISDN, Dedicated IP, and Routing protocols.
• Basic knowledge of network hardware and software including routers, switches, and wireless controllers.
• Basic understanding of subnetting, vlans, and network topology.
• Excellent written/verbal communication skills, telephone etiquette, and customer service skills.
• Advanced skills in troubleshooting and analysis with incidents and problems.
• Experience or understanding of ITIL/CARTS incident, problem, change, knowledge, and request processes.
• Demonstrated strong work ethic and positive, mature, professional attitude.
• Must be self-motivated and able to work independently, with little supervision.
• Process oriented, understands the benefits of processes, and the need for compliance.
• Ability to explain or communicate technical terms to non-technical audiences.
• Actively look for, recommend or implement improvements on team processes and procedures.
• Must be able to work well under pressure and within time constraints.
• Innovative, creative, and extremely responsive with a strong sense of urgency.
• Must be a team player and work cooperatively with others sharing ideas, collaborating and ultimately putting team goals first.
• Demonstrated strong organization skills in order to meet tight deadlines.
• A strong understanding of Google Suite.

Recommended

• Good understanding of Costco business warehouse and depot equipment.
• Minimum 1-year Costco warehouse/depot operations experience.
• Basic knowledge of Network monitoring tools to assist in problem determination and resolution.
• Studying for or have CCNA certification.
• Networking degree.
• ITIL Foundation Certification.
• Knowledge of scripting languages (Python, Google Apps Script, etc.)

Required Documents

• Cover Letter
• Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Apart from any religious or disability considerations, open availability is needed to meet the needs of the business. If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.