Posting Date Jul 14, 2021
Job Number 21075118
Job Category Sales & Marketing
Location The St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States VIEW ON MAP
Brand St. Regis Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

This role combines both marketing and animal care to create a unique marketing strategy and guest experience. Primary responsibilities include promoting the brands pet offerings both internally and externally through the Pet Program. This includes both managing the property pets daily schedule and guest visits, as well as working in collaboration with the Director of Marketing and the Director of Front Office to execute marketing strategies that promote brand awareness. Responsible for executing marketing/digital tactics as assigned based on key initiatives and strategies and verify that all activities are in alignment with marketing functions. Support the Director of Marketing in planning property events as well as using the propertys social media accounts to promote events and pet offerings. Pet care responsibilities include basic care of property pet (e.g., daily walks and clean up after property pet) as well as providing guests with any necessary pet care needs during their stay. Additional responsibilities include using sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guests questions about the property facilities/services. Receive, record, and relay messages accurately, completely, and legible.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.