What you’ll bring

• Advanced knowledge of video & audio signal flows and current AV & event technologies
• Advance knowledge of conference room setup using industry proven technologies
• Advanced AV & Event troubleshooting skills, methodologies and use of diagnostic tools.
• Knowledge of OSI model with expertise on layers 1 through 7.
• Proficient in troubleshooting OSI layers 1 through 7.
• Experienced working knowledge of conference room standards and signal protocols.
• Experienced in developing conference room system designs working with associated hardware and software.
• Broad knowledge of current conference room methodologies, designs and troubleshooting techniques.
• Demonstrate depth of knowledge and advanced experiences in conference room technologies.
• Provide conference room tech support, both onsite and off, as needed
• Always ensure vendor compliance with all Customer safety and procedural guidelines
• Coordinate RMA processing and parts procurement as needed
• Perform administrative tasks such as completing service tickets, and coordination with end-users
• Work flexible schedule as required
• Other duties assigned as needed

How you will lead

• Technical contributor with basic level scope and network complexity.
• Supports complex conference room setup where analysis of situations or data requires an evaluation of identifiable or intangible variables.
• Subject matter expert in multiple Audio Visual (AV) and Event technology areas.
• Technical knowledge of conference room technology.
• Prepares documentation for designs, proposals and conference room support presentations.
• Participates in design and testing of conference room setup and related hardware and software.
• Provides analysis for conference room equipment technologies and lab testing solutions (when applicable)
• Perform multiple tasks simultaneously on tight timelines
• Establishes evaluation criteria and processes

• Long-term capacity planning, baselines, policies and procedures
• Proposals, whitepapers, presentations and technical documentation
• Test plans, Maintenance plans and conference room system designs and configuration documents
• Technical procedures and process documentation
• Tier 2 technical support
• Project plans for owned deliverables
• Design and conduct test and implementations plans
• Document solutions to routine event setup