What will you do: Drives technology design, implementation, execution and/or optimization for customer projects/accounts. Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomes Assists customers with integration and implementation of tools, systems and service assurance Supports presale activities and translate business requirements into solution design Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues Creates and delivers customer collateral, portals, documentation and knowledge transfer Aligns technical deliverables to customer business outcomes Drives customer technology transitions, influencing solution architectures and services Aligns and supports company policies and processes and utilizes relevant tools to optimal execute the role and support strategies and goals

Who you’ll work with:
CX is a team of extraordinary technical guides whose #1 focus is to deliver best in class customer experience. We help tackle the toughest business challenges with network -centric solutions that accelerate customer and partner success and loyalty. Our success is validated through great financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Who you are: Bachelor’s degree in computer science, Computer Engineering, Electrical Engineering or related field, combined with progressive relevant experience Proven experience driving technology design, implementation, execution and/or optimization for customer projects/accounts Knowledge of planning, designing, configuring and/or diagnosing Cisco’s suite of products, services and solutions highly desired Extensive experience in software solutions architecture and design in system software and infrastructure domain
Experience with complex data sets using SQL, Python, Snowflake, SFDC dashboards, statistical analysis, and data visualizations.
We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
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