Digital Sales Consultant Inbound 2

Job Detail

Career Level Others
Experience 2 Years
Qualifications Degree Bachelor

Job Description

Overview

Come join US Sales supporting the Small Business & Self-Employed Group (SBSEG) as a QuickBooks Sales Phone Consultant. We support our customers by providing a consultative sales experience around how to start, protect, manage and grow their small business. You will spend the majority of your time engaging with small businesses discussing their aspirations, uncovering needs and discovering problems you can help them solve with Intuit’s offerings including Financial Management, Payroll and Payments solutions.

SBSEG Inside Sales is a multi-channel organization focused building customer confidence by providing Small Business expertise in every interaction. Our Sales Phone Consultants are expected to understand how Small Businesses work, know the Intuit ecosystem of products, and tailor solutions to specific customer needs uncovered in the sales conversation. Across all of our channels and workgroups, Inside Sales is responsible for acquiring new users and growing our existing customers’ usage of the Intuit ecosystem of products.

If you identify with the following attributes, you could be a fit for a QuickBooks Sales Phone Consultant:

You’re an enthusiastic self-starter who is genuinely interested in people and you have a knack for getting others engaged in conversation and helping them succeed
Identifies and considers innovative approaches to situations or problems, plus accepts new and radical ideas with an open mind
Ability to flex from one priority to another, multi-task and make smart decisions about how to invest your time
You are an avid learner who is inquisitive, loves big challenges, and are able to take on change with high emotional intelligence
Demonstrates both empathy and assertiveness when communicating a need or defending a position
Actively works at developing proficiency in selling skills and tools, leveraging a variety of methodologies
You breathe confidence and can exhibit expertise in business. You might have owned a small business, worked at a startup, or in B2B sales at some point in your career
Proactively probes on customer’s objectives to determine needs and opportunities
Leverages methods to anticipate objections and overcome barriers to help move forward in the sales cycle
Inspired to deliver best you can be results through adverse situations
Your integrity goes beyond being honest and take pride in your responsibilities at work and in the community

What you’ll bring

1+ years sales or customer service experience proving ability to engage with customers
Pipeline management experienced in organizing future activities to move prospects through the sales cycle
Strong computer skills demonstrating effective resource navigation and tool utilization
Excellent written and verbal communication in a professional manner
Typing proficiency

How you will lead

Be available to Phone online with small business prospects visiting quickbooks.com
Gain a thorough understanding of the customer’s small business operations, challenges and goals
Recommend the right solutions based on need across the QB ecosystem and reinforce the value proposition
Create an engaging and delightful experience resulting in new customer acquisition and/or ecosystem attach
Champion the Intuit Brand of being Real, Smart, Honest, Committed and Spirited
Consistently meet defined key performance productivity and sales metrics
Partner with FLLs to ensure participation and engagement of the sales teams supported