POSITION: Order Administration Specialist

DEPARTMENT: 540 – Commercial Data Entry and Compliance

REPORTING SUPERVISOR: Supervisor, Order Administration

DIRECT REPORTS: No

FLSA: Non-Exempt

EMPLOYMENT STATUS: Direct Hire

TRAVEL REQUIREMENTS: N/A

SCHEDULE: Monday-Friday 9:00am-5:30pm

ABOUT THE TEAM

The Order Admin Team is initial step in member onboarding, maintaining member data and updating authorization information.

ABOUT THE JOB

The primary purpose of the Order Administration Specialist is to accurately and efficiently enter partner member data into Best Buy Health’s database with speed while maintaining a high level of communication ensuring compliancy.

RESPONSIBILITIES

• Manage and process incoming referrals with speed and accuracy within desired deadlines
• Maintain a high level of communication both internally and externally
• Verify and/or request client eligibility and/or authorizations from partner agencies
• Update patient accounts utilizing data and/or documentation received
• Interpret, analyze, verify and enter data accurately in the computer system to ensure data integrity
• Understand and comprehend different partner requirements & protocols, as well as be able to determine that documentation is within compliance
• Store correct information in the desired database locations
• Troubleshoot, audit, update, and retrieve data, as needed and/or when required.
• Maintain confidentiality regarding patient information
• Communicate as necessary with patients and/ or referring agencies via inbound and outbound phone calls, as well as written documentation
• Other duties as assigned

QUALIFICATIONS

Education: High school diploma or GED required

Experience:

• Data Entry experience preferred

Knowledge/Skills/Abilities:

• Typing between 40-60 words per minute
• 10-key by touch
• Basic Microsoft Word, Excel and Outlook

Personal Attributes:

• Ability to handle routine and repetitive tasks at varying pace
• Strong customer service skills
• Ability to maintain composure in stressful situations
• Pleasant phone manner
• Strong work ethic with proven dependability
• Deep compassion with empathy for the older adults, physically and medically at-risk individuals highly desirable
• Excellent verbal and basic writing skills