Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity:

Adobe is looking for a Key Accounts Customer Success Manager for its Marketo business. In this role, you will work with our customers to build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realize value from their investment. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments and are driven to meet and exceed retention and growth quotas. Leave your footprint in the Marketing Automation space that is growing by leaps and bounds by joining an outstanding Customer Success team! We are searching for a fresh and creative Customer Success Manager who is proactive, highly driven and experienced in Account Management and Customer Success. Come join us!

What you’ll do

• Actively foster the success of a portfolio of assigned Marketo customers.
• Own retention, development, and up-selling of focused accounts.
• Develop a fool-proof success plan to ensure organization adoption and expansion of our product.
• Close renewal business on a monthly basis, meeting or exceeding your quarterly quota.
• Build and conduct Executive Business Reviews with executive leadership in your customer base
• Establish and grow relationships with leaders and decision makers.
• Become familiar with the Marketo platform.

What you need to succeed

• 4+ years of account management or customer success experience from a high-tech SaaS company – ideally with Marketing Automation, CRM or related applications (i.e. ERP systems)
• Experience developing strategies on assigned accounts to fully bring to bear technology solutions.
• Lead projects from conception to closure, and have experience using internal resources to get things done.
• Emotional intelligence – actively listen in order to understand root cause of issues and how to identify solutions that meet the customer’s needs
• Executive presence – build trusted relationships with decision makers, executive sponsors and end users.
• Hold a Sales Quota and have a drive to hit your quota
• Experience running a sales cycle
• Experience carrying a book of business with accounts where spend is in the six figures
• Operational excellence – you have consistency in keeping CRM up to date
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Pursuant to the Colorado Fair Pay Act, below is a summary of compensation elements for this role at the company if based in Colorado.

Colorado Starting Salary: $110,600 – $143,600

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.