Responsibilities

Customer Obsession

• If you are assigned to a location with a Microsoft Experience Center (MEC) or Company Store (ECS), a portion of your time may be spent serving customers in the MEC or ECS as business requires.

Sales Execution

• Collaborates with team members to discover new opportunities; drives incremental revenue growth through personal campaigns (e.g., portfolio analysis) or internal sources (e.g., Marketing, Account Teams); collaborates with account teams, partners, or services to track, qualify, and expand new opportunities; facilitate hand off of opportunities to SMB and EDU; develops an understanding of external stakeholders’ mapping, including who the decision makers and influencers are; engage customer as the first contact point by delivering a strong first impression and setting the foundation for long-term customer relationship; re-engage previously disqualified customers; applies Microsoft’s sales process (MSP) to determine the quality of the opportunity and whether to proceed.
• Engages in conversations around multiple solutions involving complex customer needs with customers to introduce how other solutions could enable digital transformation areas that is aligned with the customer’s industry; has a fundamental understanding of complex customers’ business (e.g., diverse products, hybrid architecture) to initiate conversations with customers across multiple solution areas (e.g., Business Applications, Apps and infrastructure, Modern Workplace) in collaboration with partners and services.
• Leverages phone, video chat, MSX, and LinkedIn Sales Navigator to develop an understanding of the customer. Identifies trends of tools to leverage for the team. Leverages Commercial Consulting Tool (CCT) tool to engage with customer and map relevant solutions.
• Identifies customer business needs and technical readiness; partners with manager to propose prioritized solutions that align with complex customers’ needs; leverages the value propositions to communicate business impact of proposed solutions. Quickly establishes a trusted advisor relationship and provides solutions aligned with business needs.
• Regularly achieves and/or exceeds targets for wins, revenue, and Lifetime Value (LTV) with consistent above average performance in market/solution area. Lands complex multi-cloud deals with high customer focus. Develops methods for contacting customers and follow ups. Demonstrates disciplined approach to executing sales strategies and managing the complete funnel in order to achieve targets. Has the ability to close complex deals in partnership with other sales SME.

Technical Expertise

• Leverages a technical understanding of solutions to serve customer with complex goals.
• Leverages an intermediate understanding of competitors and their solutions for complex business needs.

Sales Excellence

• Provides feedback and product insights to help deliver better customer success strategies and customer solutions.
• Completes all required training and obtains relevant product and role certifications aligned to the role and workload/industry; pro-actively asks for help and is open to feedback and coaching from managers and teammates; seeks advanced knowledge (e.g., additional products, solution areas) of sales techniques and Microsoft products.

Qualifications

These roles will report to an office location within the cities listed within this job posting

Required Qualifications

• High-school diploma or equivalent AND 2+ years sales or equivalent experience.

Preferred Qualifications

• Bachelor’s Degree in AND 2+ years technology sales, tele-sales, or equivalent experience
  • OR High-school diploma or equivalent AND 4+ years technology sales, tele-sales, or equivalent experience.