Who You Will Work With

This position plays an integral role in the new CX Operating Model, specifically, the GES South Delivery. The AS Delivery Manager will be a pivotal point on the team responsible for delivery relationships at top Cisco accounts. You will be accountable for ensuring delivery excellence and develop a trusted advisor relationship with senior clients.

The AS DM will be responsible for inspiring a diverse, cross-functional delivery team to achieve operational excellence and profitable as-delivered margins in our Services organization.

These business-critical projects utilize existing or new Cisco technologies, multiple third-party vendors and multiple cross functional teams, have high organization visibility and may include multiple locations or regions. You will be managing multiple critical projects in tight time frames for mission critical network deployments for one of Cisco’s Enterprise customers.

What You’ll Do

The ideal candidate will be a member of GES South Delivery team and drive the team’s work across several functional teams. Specific activities include (but not limited to):

• Lead and manage cross-functional, high visibility, customer-facing projects and delivery in a matrix organization.
• Manage customer level profitability – identify new revenue opportunities, drive revenue recognition, manage efficiencies, drive productivity, lead projects successfully while meeting revenue and cost budgets
• Maximize customer dedication and satisfaction with key customer stakeholders by driving value in service delivery
• Implement industry leading practices (e.g. ITIL Incident Management) around service delivery
• Embrace and leverage Cisco best practices around tools, automation, workflows, and process to ensure successful delivery to customers – standardize and replicate where appropriate
• Influence retention and expansion of Services, in conjunction with customer sales and Customer Success leadership
• Ensure risks are accounted for and provide risk mitigation strategies.
• Knowledge, insight and understanding of business concepts, tools and processes for making decisions. Strong Advanced Services P&L Management
• Operational Excellence. Achieving Operational Excellence in service delivery execution. Ability to lead multiple projects and partners concurrently. Experience deploying consulting methodology and project management.

Who Are You

• 5-10 years active delivery management experience.
• Prior consulting or solutions delivery experience.
• Leadership and development of teams
• Strong customer-facing experience
• Business and Financial Acumen.
• Prior experience in business development, service delivery, or program management.
• Requires BS or MS in a business or technical discipline.
• Strong verbal and written communication skills.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!