Home Agent E (80001), United States of America, Anytown, VirginiaAFT Fraud Detection Coordinator

Candidates must live within approximately 100 miles driving distance of zip codes 23060 (Richmond, VA), 33634 (Tampa, FL) or 23320 (Chesapeake, VA) and be comfortable coming in person whenever required with no less than 24 hours notice.

** Candidates based in VA cannot live north of Fredericksburg, VA.***

At Capital One, we recognize that very few things are more personal and important than your money, and financial well-being. That’s why we’re looking for passionate, motivated, and tech-savvy individuals for our contact centers who are eager to help our customers.

A role at a Capital One contact center offers a unique employment opportunity. You’ll work for a Fortune 100 company that still operates and innovates with the vigor of a start-up. You’ll develop transferable work skills in a job that helps customers when they need it the most. You’ll enjoy a generous benefits package at a company where you’re valued by leadership and your peers. If this sounds appealing, then apply to join our Capital One family!

By applying to this position, you will be considered for call center agent roles within our Fraud, Customer Service, and Collections lines of business.

What you’ll do:

In this role, you will assess our customers’ various needs to provide expert service and advocate for the best solution to their problems. You’ll have the opportunity to develop a comprehensive skill set and become a trusted adviser to our customers when they encounter problems both big and small.

How you’ll do it:

At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning and development opportunities, such as leadership programs, internships, and job shadowing. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:

• Demonstrate a strong customer focus rooted in empathy
• Embrace constant change in a fast-paced, tech-enabled environment
• Communicate effectively with peers, management and customers
• Exercise good judgment and independent decision-making skills
• Effective time management and organizational skills
• Demonstrate exceptional listening, questioning and call control techniques
• Be proactive
• Be a team player
• Display dependability with a solid attendance record

Work at Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied by use cellular data (hot spot)
  • Cable or fiber connections are preferred
  • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred – check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
  • Sustained ability to maintain latency less than 250 ms in voice calls is required
• Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
  • A private network is password protected where you have ownership or line of site to every device on the network
• Capital One reserves the right to request proof of internet provider, speed and service package from the associate
• Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Basic Qualifications:

• At least a High School Diploma, GED or equivalent certification
• At least 2 years of customer service experience

Preferred Qualifications:

• Bachelor’s Degree, or military experience
• At least 2 years of customer service experience in financial services or atleast 2 years experience in credit card services

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).