Who We Are

We are one of the world’s largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 17 countries, we explore for, develop and produce crude oil and natural gas globally. We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization.

We’re grounded by our SPIRIT Values – safety, people, integrity, responsibility, innovation and teamwork. These values position us to deliver strong performance in a dynamic business – but not at all costs. We believe it’s not just what we do – it’s how we do it – that sets us apart.

We strive to make a significant difference in the communities where we live and operate. We create an inclusive environment that values all voices and opinions. Together, the different backgrounds, experiences, ideas and perspectives of our employees drive our success.

Alaska Overview

ConocoPhillips is Alaska’s largest crude oil producer and largest owner of exploration leases, with approximately 1.3 million net undeveloped acres at year-end 2019. The company produced an average of 218 thousand barrels of oil equivalent per day in 2019. ConocoPhillips holds major ownership interests in the Prudhoe Bay Unit, the Kuparuk River Unit, and the Colville River Unit (Alpine). The company operates the Kuparuk and Alpine oil fields, has an ownership interest in the Trans-Alaska Pipeline System (TAPS) and owns/operates the Polar Tankers fleet.

Description

If you are selected as the ticket counter agent, you would be responsible for providing timely passenger check in, boarding and other ancillary related services for up to 20,000+ passengers and their baggage each month per established processes.

Your responsibilities may include:

• Answer inquiries regarding airplane, flight information and various schedules
• Checks baggage to appropriate airport or camp location and directs passenger to designated gate for loading
• Make public address announcements of arrivals and departures
• Prepare, print, and distribute of manifests and boarding passes
• Verify passenger identification to ConocoPhillips specifications
• Maintain confidentiality of passenger manifest
• Effectively present up to date information to flight crews, peers, Aviation Logistics Operations, airport personnel, North Slope Security offices, clients and other employees of the organization
• Board and close out flights in a safe and timely manner
• Respond and assist with weather and/or mechanical delays, including informing appropriate management and passengers of such delays
• Inform management and other appropriate staff of any deviations through Incident Reports
• Provide assistance to those passengers who on occasion require commercial services at the airport
• Interface with all levels of staff and management and airport personnel
• Disseminate information as appropriate
• Verify passenger clearances including Security Clearances Coordinates special law enforcement passenger clearances (subpoenas, warrants)
• Coordinate with other airlines in the event of delays to assist with passenger and baggage transfer and processing
• Follow security directives for passenger processing and airport facilities
• Process lost, delayed and damaged baggage claims
• Store and appropriately dispose of abandoned articles
• Maintain a clean and professional airport office and ticket counter area
• Ensure medical samples are received by Quest, usually through Mail Pouch Express
• Create and maintain ticket counter related reports
• Create documents related to work processes and or procedures
• Provide general administrative assistance to supervisor

WORK SCHEDULE: The work schedule can be varying. There are 3 shifts and you may be asked to be available for any of those shifts. The earliest time begins at/around 5:00am (or when the first flight leaves) and the latest time is typically at/around 8:00pm (or when the last flight arrives). The normal work schedule is Monday through Friday with occasional, but rare, work on weekends. Some overtime will be required and this role will work during holidays.

Typical Shifts could be:

• 5:00am-2:00pm
• 7:00am-4:00pm
• 10:00am-7:00pm
• 11:00am-8:00pm

Basic/Required:

• Must be legally authorized to work in the United States as a U.S. citizen or national, or an alien admitted as permanent resident, refugee or asylee
• 3+ years of experience in an administrative role working directly with the public
• 3+ years of experience in a customer service-related role
• Currently hold or have the ability to obtain a state issued Airport Secure Identification Display Area badge
• Willing and able (with or without reasonable accommodation) to perform/comply with the following:
• Lift and move up to 70 pounds
• Stand for long periods of time
• Work all days and evenings of the week, including weekends, to meet specific flight schedules per established work guidelines
• Work unscheduled overtime and holidays

Preferred:

• 5+ years of experience in aviation ticket counter/passenger service industry
• Previous experience using Sabre, Apollo, Fast Air or similar aviation passenger check-in system
• Proficient in Excel, Word, and PowerPoint
• Knowledge of airport passenger services and/or North Slope operations
• Ability to work in a fast-paced, changing environment with minimum supervision
• Ability to read, hear and comprehend simple instructions, short correspondence and memos
• Takes ownership of actions and follows through on commitments by holding others accountable and standing up for what’s right
• Delivers results through realistic planning to accomplish goals
• Listens actively and invites new ideas for shared understanding, then influences and acts to drive positive performance and achieve results
• Builds positive relationships based on trust and seeks collaboration across organizational boundaries to achieve goals

To be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of August 3, 2021.

Candidates for this U.S. position must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee or asylee. Individuals with temporary visas such as A, B, C, D, E, F, G, H, I, J, L, M, NATO, O, P, Q, R or TN or who need sponsorship for work authorization in the United States now or in the future, are not eligible for hire.

ConocoPhillips is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity or expression, genetic information or any other legally protected status.