Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description
Class Start Date: September or October 2021
Shift Requirements: All Shift times are listed in Eastern Standard Time
1:00pm – 10:30pm EST
2:00pm – 11:30pm EST
3:00pm – 12:30am EST
​ Shifts are Monday- Friday with weekends assigned

Starting Wage: $17.00 per hour (up to $18.70 per hour with OM shift differential)

Full Time Benefits
Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:
Paid time off (at minimum, 20 personal days + 7 holidays per year)
Medical/Dental/Vision/Life Insurance
Tuition Reimbursement for eligible US based employees
401K with company match and fixed contribution
Employee Stock Purchase Plan
Full service cafeteria featuring Starbucks and subsidized Mindful options
Access to fitness center
Opportunities to volunteer in the community
Development groups and training
On-site Health Clinics
Onsite Employee Assistance Program Counselors
Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOW Points while you shop)

What You’ll Do
Handle complex customer service inquiries and problems for three or more call-type functions via telephone, digital, or chat channels.
Navigate a computerized system for responding and/or troubleshooting to customer questions, which may require deviating from standard screens, scripts, and procedures.

How You’ll Do It
Documents customer files.
Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments, credit limit increases, and complex solutions.
Handles complex customer service inquiries and problems for three or more call-type functions via telephone, digital, or chat channels.
Navigates a computerized system for responding and/or troubleshooting to customer questions which includes using standard screens, scripts, and procedures.
Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries.

Qualifications You’ll Need

The Basics
Strong verbal communication and problem-solving skills
Ability to multi-task, as needed, to get the job done

Bonus Points If You Have
High school diploma or GED
A quiet workspace
Internet service with a minimum speed of 5mbps
Personal smartphone or a tablet

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What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law) . We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability,