Job Detail
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Career Level Others
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Experience 2 Years
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Qualifications Diploma
Job Description
Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fueling a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, Click Here!
At Foot Locker we obsess over the customer. This is where you come in! Foot Locker is seeking a Package Investigation Specialist for our Customer Contact Center. This position is vital to the success of our brand. You will be responsible for providing positive customer service through compassion and problem-solving skills developed during our three weeks of training. This role provides opportunities to build your communication and career skills and learn about the business.
By embracing diverse people, ideas, and perspectives, we will grow our workplace culture to encourage team members to feel uniquely valued and engaged, enabling them to achieve their full potential.
This position is located in our Oshkosh, Wisconsin office. This is not a remote/work from home opportunity.
Available full-time shifts:
- Tuesday-Friday 1pm-9pm & Saturday 9am-5pm
- Friday, Saturday, Sunday, & Monday 9am-7pm
Occasional overtime may be necessary given business needs.
Starting pay: $13.25/hour
What we offer:
- Comfortable and casual work environment
- 30-50% employee discounts
- Opportunity for advancement
- Employee referral program
- Gym membership cost share
- Paid training
- Employee recognition incentives
- Benefits including insurance and retirement options
- Paid time off
- Tuition reimbursement for qualified courses
Responsibilities
- Providing superior customer service regarding questions or concerns around delivery related issues and providing reasonable resolutions, keeping the company’s best interest in mind
- Speaking with internal and external customers directly over the phone or via email to resolve issues or concerns as needed
- Efficiently entering customer information and call notes into the order management system
- Accurately completing appropriate follow up actions for order and service resolution
- Sending customer notifications and follow up emails regarding delivery investigations
- Assisting with contact center phone call volume as needed
Training:
You would be required to attend three weeks of customer service training from either 8am-12:30pm or 5:30pm-10pm Monday-Friday. In addition, there would be a week of in-department training scheduled according to your availability.
Next available start date: August 30th
Qualifications
- Proficient computer navigation skills including ability to multi-task
- Energetic and positive attitude
- Ability to be polite and professional while speaking to customers
- Previous customer service experience is preferred but not required
The health and safety of our team members continues to be our top priority. In an effort to create a safe work environment, we’ve developed a global playbook of standards, in accordance with local, government, and health regulations to safeguard the health and well-being of our team members. We have implemented several measures to help keep the workplace safe, such as wearing masks, increasing cleaning protocols, providing more hand sanitizer and disinfectant wipes throughout the facility, and implementing physical distancing practices in shared spaces.
Customer Service – Package Investigations Specialist – Full-time (Oshkosh, WI)
Location
Oshkosh, Wisconsin, United States
Corporate Office – Oshkosh
600 City Center
Category
Customer Service & Support
Foot Locker, Inc.
Job Type
Regular Full-Time
Job Id 34561
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