Desktop Support
Full time Charles Schwab in Banks and Financial Services Shortlist Email JobJob Detail
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Career Level Others
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Experience 3 Years
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Qualifications Degree Bachelor
Job Description
Your Opportunity
What you are good at
- Managing assigned Remedy tickets, connecting with customers, detailing work performed and status in tickets, closing all tickets in a timely manner and updating asset status.
- Assuring and adhering to the Asset Management processes and procedures for asset accuracy in the CMDB. This includes timely updates to the status/sub-status and all required fields.
- Participating in team project work that may include periodic after hours and weekend work.
- Adopting and implementing business and process improvements.
- Collaborating regularly with peers or external and internal partners.
- Work independently but receive some guidance and instruction from Site Lead and Manager.
- Excellent customer service skills, troubleshooting skills and verbal and written communications skills
- Working with hardware break/fix service providers
- Collaboration and teamwork skills
- Prioritizing work
What you have
- 3-5 years of recent technical support experience; college degree or equivalent experience.
- MS Windows 10 and macOS operating systems
- Imaging and deployment
- Ticketing system use
Why work for us?
Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.
Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.
Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.
TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.
