Job Posting

: Jun 23, 2021

Job Posting End Date

: Jul 6, 2021

Location

: United States

Director, PRO (HR) operations

Now Brewing – director, PRO (HR) operations! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only
celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

Starbucks is seeking a director of PRO (HR) Operations to lead the functional alignment and execution of policies, processes, technologies, and operations supporting our Talent Management, Talent Acquisition, Learning & Development, and Core HR teams and practices.
A highly visible and cross-functional leadership role, you and your team will partner closely with Center of Excellence (CoE) leaders, our central Starbucks Shared Services delivery team, Technology, and many other internal partners to ensure that we are constantly modernizing and scaling our processes and experiences.
The ideal candidate will be detail oriented and enjoy the challenge of aligning program principles, processes, people, and technology at scale. You will be a key leader across Starbucks and focus on delivering an exceptional partner (employee) experiences while driving improved efficiencies with and across multiple partner teams.
If you possess a growth mindset, strong people leadership capability, and a passion for thinking through “how” to get work done and support Starbucks partners, we are looking for you.

As a director, PRO (HR) Operations, you will…

• Coach, develop, and inspire a team of talented PRO (HR) Ops Program Mangers and Business Systems Analysts
• Monitor overall program(s) health and maintenance; drive solutions (people, process, and technology) for scalability and efficiency with the partner experience as a priority
• Drives key aspects of the Starbucks PRO Operation Model, including:

o Feedback loop execution across CoEs, Business Partners, and cross-functional teams
o Process efficiency obsession reducing the number of tasks / time all partners spend executing HR transactions
o Daily system administration, deliverables, and business process workflow

• Defines and delivery program operations, workflows, intake, governance and SLAs
• Maintains view of total cost of program(s) execution
• Collaborates with cross-functional partners, including Starbucks Technology and Shared Services, to drive technical and support solutions aligned to business needs
• Leads standard policy and compliance activity workstreams
• Consistently looks to the future always considering “how” we can be better
• Administer core HR functions; process, verify and maintain documentation relating to HR activities such as staffing, training and performance evaluations.
• Design, implement, and maintain internal policy and processes with respect to current and forthcoming federal, state, and local regulation
• Act as an advisor and main point of contact for HR policy and process guidance and compliance interpretation

Join us and be part of something bigger. Apply today!

Starbucks and its brands are an equal opportunity employer of all qualified individuals.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com