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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

Motorola Solutions’ innovations, products and services play essential roles in people’s lives. Our end-to-end suite of software solutions helps our customers answer thousands of emergency calls and text messages, and process video, disparate evidence and records. We are also proud to be industry leaders in video security solutions installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.

Our products leverage cutting edge voice technology, language models, natural language understanding, video analytics, and machine learning to enable our customers to focus on what matters while providing faster responses, safer outcomes and greater transparency. The candidate will join a talented team of scientists and engineers (located in Chicago, Boston, Vancouver and Krakow, Poland) in the Chief Technology Office at Motorola Solutions working on developing mission-critical AI solutions for our public safety and commercial customers. Our mission is to provide meaningful value to MSI’s customers by developing domain-specific applications and services in the areas of Speech & Audio, Machine Translation, Natural Language Understanding and Computer Vision.

Job Description

Join our team to become a cornerstone part of the Artificial Intelligence development and lead our efforts in creating one of the most critical pieces of data science and machine learning workflow – the datasets for training and testing!

Collaborating with our engineering organizations, helping to define data specifications, developing and optimizing processes and utilizing our tools and automation are key tenets of this role.

This role will help determine data needs, approaches for annotation, and drive data conversion. It is also important to identify and assess tools to improve the efficiency of the entire transcription lifecycle.

We’re excited about the work we are doing in AI. We often describe it as “Mission Critical AI” because our approach is founded on our many years of Public Safety experience and knowledge. We know the mission-critical needs of our customers are unique and different from the consumer technologies that leverage AI today.

Scope of Responsibilities / Expectations

• Candidate is responsible for transcribing audio or video files of various lengths with a high degree of accuracy and within a reasonable timeframe according to specific style guides.
• Serve as a team subject matter expert
• Facilitate meetings with internal and external stakeholders to identify concrete requirements for tactical data needs
• Present annotation proposals and identify data conversion needs
• Coordination with 3rd party vendors for outsourced annotation tasks
• Interaction with data scientists, engineers, and product management
• Provide quality assurance on in-house and external data conversion work
• Insightful analytics and recommendations to improve data quality and process workflows
• Proactively seeking improvement opportunities and owning changes to improve the efficiency of the annotation process
• Coach and train peers as needed

Desired Background/Knowledge/Skills

• Excellent listening skills
• Typing proficiency in both speed and accuracy
• Ability to process extreme audio/text content (content may be offensive)
• Ability to pass a background check
• Excellent communication and documentation skills
• Ability to prioritize tasks and operate with a high degree of autonomy
• Experience with command-line scripting and the ability to work in a Linux environment

Basic Requirements

• High school degree or equivalent
• 1+ years of transcription experience
• Must be CJIS certified

Travel Requirements

None

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or, any other protected characteristic.