Job Summary:

Fan Experience Team Member

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other

We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role:

The Fan Experience Team Member will interact with Fans and Sponsor activations to create a once in a lifetime experience at our venue. You ARE the show before the show!

Job Functions:

• Brand Ambassadors for the venue. First interaction with guests and with that you will deliver smiles, courtesy and assistance at all times throughout the venue.

• Entertaining the fans and creating amazing experiences, with surprise and delight giveaways, contests and more

• Staff promotional sponsor and venue activations before the show during intermissions.

• Assist in setting up staffing and breaking down onsite sponsorship elements, ie., tents, games and other related items.

• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.

• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.

• Other tasks as assigned by the Sponsorship/Marketing Department.

Qualifications:

• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting