Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description
Class Start Date: July 19th, 2021
Shift Requirements: 20-29 hours per week, ranging between either 5am-2pm or 8am-5pm. All shifts are Monday-Friday with rotational weekends
Starting Wage: $13.75 plus a 20% weekend shift differential

Part Time Benefits
Our excellent perks designed to help you reach your goals and live a rich, healthy life, include the following:

Paid Time off (up to 40 hours annually)

Full service cafeteria featuring Starbucks and subsidized Mindful options

Access to fitness center

Opportunities to volunteer in the community

Development groups and training

On-site Health Clinics

Onsite Employee Assistance Program Counselors

Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)

Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)

What You’ll Do

Handle basic and routine customer services inquiries and problems via multiple channels, generally recording consistent problem areas.

Use computerized system for tracking, information gathering, and/or troubleshooting.

Respond to customer inquiries by referring them to published material, secondary sources, or more senior staff.

Navigate a computerized data entry system or other relevant applications. Must have excellent verbal communication and problem-solving skills and be comfortable with multi-tasking, as needed.

How You’ll Do It

Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat

Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processing credit line increase and decrease requests

Builds the Discover Financial brand by providing industry-leading care and innovative solutions

Utilizes multiple systems to respond to, troubleshoot and document customer inquiries

Leverages 2 standard screens, verbatim scripts and procedures

Qualifications You’ll Need
Bonus Points If You Have

High School Diploma or GED

A quiet workspace

Internet service with a minimum speed of 5mbps

Personal smartphone or a tablet

Keeping our employees safe is a key focus at Discover. This position is based in our North Phoenix, AZ call center. Based on the evolving situation with Covid-19, we may ask you to be onsite on day 1 for equipment pickup and New Hire Orientation. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building.

• At Discover’s discretion this position may be work from home and adjusted back to “in office” at any time.

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law) . We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.