You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Our Legal/Deceased Operations Team represent the American Express Brand. Problem solving and relationship building are an important part of our DNA. We manage the customer relationship with the bank by supporting legal processes such as levies/garnishments, power of attorney requests, deceased account handling, along with servicing requests. We work diligently and effectively in a fast paced, dynamic environment. We embrace our Customer First philosophy and ensure professional handling of all customer requests. Service inquiries include and are not limited to incoming and outbound calls.

Do you have what it takes to build a career here?

Required Qualifications:

• Excellent Customer First Focus = Easy, Recognize, Solve
• Proven time management skills and adaptability to a quickly changing environment
• Should have the ability to digest and synthesize large amounts of information, financial and otherwise from numerous sources
• Resilient with the desire to continually improve personal performance, customer satisfaction and business brand
• Demonstrated patience and ability to solve customer concerns
• Ability to navigate in multiple computer systems while interacting with the customer simultaneously
• Must be able to effectively listen to the customer, make a connection, acknowledge, and empathize when appropriate
• Ability to use good, sound judgment in decision making, with thought leadership
• Have a mindset of innovation including streamlining internal processes for greater speed and agility
• Must have excellent written and verbal communication skills

Preferred Qualifications:

• 2+ years’ experience in Operations or Banking
• Handling of legal documents such as garnishments, liens, death certificates etc.
• Call center and/or customer service background

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.