Job Description

Assist Hotel Manager in daily oversight of the Reservations department. Processes and monitors group block reservations and follows up with Sales department as appropriate. Trains, supervises, schedules and assists in evaluating staff.

What will I be doing?

• Processes all group blocks from the sales department. Effectively enters all group blocks into reservation computer system. Sets inventory controls or host blocks for each group. Follows up with the sales department regarding all questions that stem from groups. Monitors group blocks after they have been entered into computer system.
• Answers calls, returns e-mails and voicemails. Assists guest in booking reservations, by providing superior property knowledge.
• Researches and updates all reservations staff on Hilton enhancements and problems. Maintains and updates the reservations computer system
• Reviews group pick up, assist in ensuring proper availability. Manages group billing needs and assists finance if any questions arise during invoice processing.
• Completes all training functions on new reservation agents, which last two weeks per new agent. Follows and monitors the performance and progress of all new agents. Completes a “30” day review of all new reservations agents.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!