Position Summary:

It is the responsibility of the Retail Cashier to provide customers with assistance and excellent guest service while maintaining a consistent image and a comfortable shopping environment. All duties are to be performed in accordance with federal and state laws and regulations, as well as department and Company policies, practices, and procedures, within the framework and intent of the MGM Grand Mission Statement.

Essential Functions:

• Greets all customers, rings sales on the register, gives correct change and sales receipt, and bags merchandise.
• Answers phones promptly and courteously within three rings and takes accurate messages when necessary.
• Maintains floor standards, customer service standards, and utilizes selling skills.
• Folds and hangs merchandise, replenishes stock (including cigarettes, cigars, sundries, magazines, newspapers, candy, gum, chips, and sodas), maintains stock on racks, shelves, glass cases and armoires.
• Directs customer requests to the Selling Supervisor and/or Assistant Store Manager.
• Assists in preparation of physical inventory or cycle counts, including counting and performing inventory.
• Performs shift housekeeping duties to maintain tidy appearance of sales floor.
• Follows cash handling procedures (including counting cash, checks, charges, comps and completing settlement cards and envelopes).
• Writes information on cashier report and returns drawer to Satellite Cage.
• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
• Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Performs other job-related duties as assigned.

Knowledge, Skills and Abilities:

• 21+ years of age.
• High School Diploma or equivalent preferred.
• Previous cash handling experience required; retail experience preferred.
• Basic math, reading and writing ability.
• Excellent guest service and hospitality skills.
• Strong problem solving and listening skills.
• Self-motivated with excellent organizational skills and attention to detail.
• Bilingual abilities preferred.
• Ability to handle and maintain confidential information.
• Ability to lift and carry up to 25 pounds at a time.
• Ability to push and pull heavy items and equipment.
• Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting.
• Ability to work in an environment where pipe, cigar, and cigarette smoking is permitted.
• Ability to multi-task several activities and duties simultaneously.
• Ability to function and act independently.
• Ability to work well with people, in a team environment, and to communicate effectively both written & oral.
• Ability to function in a fast paced environment, under short time constraints, and within established deadlines.
• Ability to work indoors in a climate-controlled environment.
• Ability to work a flexible schedule including extended hours, weekends, and holidays.