The Sr. Experience Research Manager – Health will apply their knowledge of experience design research to meaningfully create and improve the experiences customers have with Best Buy. This role is an advocate for customers and employees, a creative problem solver, and a leader who can collaborate across teams and disciplines to influence with and without authority.

The S. Experience Research Manager leads a team of Experience Researchers embedded across the Best Buy Health product teams. This role will work in partnership with product teams, designers, Experience and Customer strategists, stakeholders, and business teams across the organization. The Sr. Manager leads and assists in discovering, defining, evaluating, and delivering experiences customers will have with Best Buy, and helping individuals and teams across the enterprise understand and embrace Human-Centered Design. This includes understanding the enterprise customer and employee strategy.
As a representative of the Best Buy Customer Office, the Sr. Experience Research Manager – Health is responsible for Best Buy Health experiences while keeping their teams accountable to long-term strategy by way of iterative product design.

Responsibilities:

• Lead, coach, and inspire a team of experience designers in in the three core HCD Competencies: Research, Strategy, & Communication
• Oversee the performance, development and growth of individual contributors and inspire them to pursue excellence
• Work with team members, peers, and cross-functional product partners to balance workloads across individuals and teams
• Build alignment and strong relationships with executives, leaders, and teams across the Experience Team, and Customer Office
• Drive the delivery of successful product key results through the most effective outputs (e.g. research strategy and roadmaps, methodology, effective sharing of insights and recommendations)
• Help team members craft compelling stories that convey accurate representation of customers’ and employees’ perspectives through iterative product design and research
• Set a standard of excellence in team actions, outcomes, and deliverables
• Participate in an Experience Design team culture that embodies the Best Buy values by showing respect, humility & integrity, unleashing the power of our people, having fun while being the best, and learning from challenge & change
• Advocate for customer and employee needs in every interaction
• Design and facilitate internal working sessions & meetings

Minimum Requirements:

• Bachelor’s, Master’s or Doctorate Degree in Cognitive and Behavioral Sciences, Anthropology, Social Science, Design Research, Biomedical Engineering, and/or Healthcare Information Technology. Acceptable equivalent years of experience when such education level is absent is a total of at least 6 years of experience directly leading research as an individual contributor and/or as a research manager
• 2 or more years of experience in a manager role, or 8 or more years in a research-related role (e.g., UX Researcher, Design Researcher, Product Design Researcher, Human-Factors Researcher, etc.)
• Demonstrated experience in envisioning, defining, and modeling end-to-end, multichannel customer experiences
• Demonstrated experience in helping individuals and organizations understand and embrace Human-Centered Design
• Portfolio of work that demonstrates:
  • Knowledge and skill in conducting research within the product model and with a lens of experience design
  • Generating experience insights and/or applying customer insights identified from research and other customer signals from search, digital, and social data