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Job Category

Customer Success Group

Job Details

This role is only open to those who are current or prior Salesforce interns. All others who do not meet this criteria will not be considered. “

Title: Success Associate

The ideal Success Associate is a champion of Salesforce products and features and has the ability to prioritize, multitask, and engage dynamically with a set of customers

Responsibilities:

• Develop an understanding of typical business challenges faced by customers and map Salesforce features and associated business benefits to address their needs
• Ensure that customers derive maximum value from their investment in Salesforce
• Evaluates current adoption maturity level and blockers to adoption, and provide adoption best practices and a prescriptive approach to increase adoption.
• Partner with sales and the extended account team to support customers growth and to help them achieve their objectives
• Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into a path for success
• Proactively communicates technical product changes, degradations, outages, end of life and new updates
• Escalate and drive mitigation plans among cross-functional teams to de-risk accounts
• Build and nurture relationships across accounts to solidify our partnership and commitment to the customer
• Will often support a global customer by partnering with Success Tier 1/Tier 2
• When appropriate, recommend additional Salesforce Cloud Services needed to drive success

Preferred Qualifications & Skills:

• Recent graduate with a Bachelor’s degree
• Champion of Salesforce product and platform features, capabilities, and best use
• Ability to prioritize, multitask, and engage dynamically with customers
• Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
• Collaborative, persistent and self directed
• Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog
• Ability to quickly grasp and distinctly explain technological and business concepts
• Comfortable adapting to new opportunities and change
• Creative problem-solver

Leadership Qualities:

• PASSION: Passionate about Customer Success
• BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
• URGENCY: Ability to move fast and drive business value and results
• TRUST: Trust the company’s core values
• ADAPTABLE: Excels in high levels of uncertainty and change

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