Support Specialist
Full time Microsoft in Internet and Software Shortlist Email JobJob Detail
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Career Level Others
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Experience 4 Years
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Qualifications Degree Bachelor
Job Description
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Responsibilities
The focus of the Solution Support Specialist’s role is to drive and close Microsoft Enterprise Support opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption. The Support Specialist leverages Microsoft’s unique expertise, including direct access to product teams, to help customers use their Microsoft investments as productively as possible. Key accountabilities include:
- Plan & Execute as One Microsoft to Enable Customer Outcomes – working closely with the Account Executive & account team to ensure a positive ‘One Microsoft’ customer experience
- Close Deals Through Effective Deal Team Orchestration – owning Microsoft Support sales opportunities end to end, leveraging appropriate account & pre-sales roles to bring the best resources to ensure customer satisfaction & deal success
- Meet or Exceed Revenue Targets, Maintaining Sales Hygiene & Deal Excellence – executing discipline in lead management, opportunity qualification, close planning, pipeline hygiene, forecasting & deal commitment
Qualifications
Qualifications
Required/Minimum Qualifications
- 5+ years of technology-related sales or account management experience
- OR Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or related field AND 4+ years of technology-related sales or account management experience.
Additional or Preferred Qualifications
- 7+ years of technology-related sales or account management experience.
- OR Bachelor’s Degree in Information Technology, or related field AND 6+ years of technology-related sales or account management experience
- OR Master’s Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 3+ years of technology-related sales or account management experience.
- 4+ years of solution or services sales experience.
Proven sales success and expertise in selling Support solutions
- Track record of consistently meeting or exceeding sales targets
- Demonstrable sales excellence discipline
- Executes recognized sales methods, processes and tools
Capabilities & Skills Profile
- Support Sales Driver – Ability to: Purposefully plan to achieve results. Skilled in sales & account planning & influencing stakeholders & decision-makers
- Challenger Seller – Ability to: Influence Business & Technical Decision Makers. Skilled in creating cases for customer change & translating value propositions & solutions into Customer business outcomes, Driving intentional sales motions & navigating procurement processes & frameworks
- Support Sales Expert – Ability to: Articulate Microsoft Support Subject Matter Expertise. Skilled in communicating value propositions, executing defined sales motions & leveraging priority offerings to meet customer needs
- Support Deal Leader – Ability to: Lead a deal team to ensure success, working in partnership across multiple virtual teams & meeting or exceeding revenue targets. Skilled in Collaboration, Role Orchestration, Sales process (0-100% lifecycle), Negotiation & Sales Excellence (Lead Management, Opportunity Qualification, Close Planning, Pipeline & Forecasting)
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
