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Job Category

Customer Success Group

Job Details

The role of the Territory Success Guide is crucial in helping to grow value and improve adoption. The Success Guide will engage with customers across all account segments, delivering 1: many programs and 1:1 success guidance to all Success Guide covered Premier customers. They will lead the success of all customers from a pooled model. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale.

The ideal Territory Success Guide is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. Using their product knowledge they deliver value to both customers and internal teams.

Responsibilities

• Deliver 1:1 & 1:Many Success Programs
• Action Best Practice Insight
  • Product Education in assigned Cloud (Sales, Service, Marketing, Pardot)
  • Technical Advice
  • Adoption Guidance
• Accelerate Feature Adoption
• Drive Guided Success Engagements
• Support Success Teams

Preferred Qualifications & Skills

• 2+ yr Experience
• 1+year Experience in assigned Cloud (Sales, Service, Marketing, Pardot)
• Functional and/or Technical Expertise
• Consultative Communications
• Solution-Focused Problem Solving
• Project & Risk Management

Colorado -based roles: Minimum annual salary of $55,700. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

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