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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

This Tier I Technical Support Representative provide support and solutions to group of customers. They work cross- functionally with Support, Sales and Development. Their goals are to maximize client experience with WatchGuard products (Dash Cameras, Body Cameras and Evidence Management Software), and to proactively ensure a stable and secure product experience. The role requires strong problem-solving, communication, and client-relation skills.

Job Description

• Diagnose and resolve customer issues through phone, web, email, and direct customer interaction.
• Responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
• Communicate actively with other departments detailing specific customer’s issues.
• Answer Inbound Technical Support Calls (about 30 to 40 calls/day)
• Track and resolve issues
• Interface with Tier 2 on customer issues and comments
• Help Maintain online Knowledge Base
• Provide Technical Assistance to Regional Sales Managers

Qualifications

• CompTIA certifications preferred
• Previous technical support/engineering/trouble shooting experience
• Linux Experience

Basic Requirements

• 1+ years of Technical Support experience
• High School Diploma or equivalent

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or, any other protected characteristic.